Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities. We are looking for a Customer Service Representative for a company specializing in sports products and services.

Position Overview

The Customer Service Representative will maximize sales potential through exceptional customer service, leveraging knowledge of the company's products, services, and competitor offerings. This role involves maintaining and building relationships with assigned customers, meeting sales goals, and addressing inquiries and concerns in a professional manner.

Key Responsibilities

• Drive sales growth by providing outstanding customer service and knowledge of company products/services.
• Efficiently process customer information and respond to inquiries and complaints.
• Build and maintain strong relationships with assigned and new customers to increase sales.
• Contact customers via phone and email to achieve sales goals.
• Calculate prices, discounts, and proposals to meet customer needs efficiently.
• Stay current on market conditions, product updates, and new technologies.
• Maintain, update, and organize account information for assigned customers.
• Analyze and make corrections to customer accounts as needed.
• Perform other duties as assigned and represent the company at trade shows.
• Resolve customer concerns promptly and tactfully.

Qualifications

• Strong customer service, math, and organizational skills.
• Excellent negotiation, presentation, and project management skills.
• Proficient in time management, closing sales, and handling customer accounts.
• Experience with computer systems, Microsoft Suite, NetSuite (or other ERP), and Zendesk (or other CRM).

Key Characteristics

• Strong verbal and written communication skills.
• Interpersonal and diplomatic abilities.
• Professionalism and a customer-focused attitude.
• A background or interest in sports is preferred.

Education and Experience

• High School Diploma required; College degree preferred.
• 2-3 years of customer service or call center experience.

If you’re passionate about sports and have strong customer service skills, we invite you to apply for this exciting opportunity!

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

#IPRO

Telecom Communications Privacy Notice: By submitting for this position you will receive a text message from us and you agree and authorize us to send you text messages; you can reply STOP at any time to opt-out of text messaging from us.