Job Title: Service Administrator

Location: City of Industry, CA

Job Type: Full-Time | Temp-to-Hire (Based on business needs)

Schedule: Monday–Friday, 7:30 AM – 4:30 PM

Pay Range: $20 – $23 per hour (DOE)

Start Date: ASAP

About the Opportunity

We are looking for a proactive and organized Service Administrator to join our fast-paced team. This critical position supports our service department operations and helps ensure an excellent customer experience during the equipment service and repair process. If you thrive in a customer-facing role, enjoy juggling multiple tasks, and excel at keeping details in order, we want to hear from you!

Key Responsibilities

• Manage incoming and outgoing service department work orders.
• Prepare and track warranty claims and reimbursement documentation.
• Provide excellent customer service in person, over the phone, and via email.
• Coordinate service schedules and assist with dispatching technicians as needed.
• Communicate with customers and internal teams to ensure service expectations are met.
• Use internal systems to log, track, and follow up on service jobs.
• Maintain accurate records and documentation related to service activities.

What You’ll Need to Succeed

• Strong computer skills, including proficiency in Microsoft Word, Excel, and Outlook.
• Ability to quickly learn and adapt to internal service management systems.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Keen attention to detail and ability to stay organized in a fast-paced environment.
• Team-oriented approach with a positive and professional demeanor.
• Prior experience in customer service, equipment service, or dispatching is a plus.
• Mechanical aptitude or familiarity with equipment and machinery (preferred).

Why Join Us?

• Opportunity to transition into a full-time, permanent role based on business needs.
• Work with a supportive and knowledgeable team in a well-established company.
• Gain experience in a role that combines administrative support and customer interaction.

How to Apply

Interested candidates should submit a resume highlighting relevant experience. Qualified applicants will be contacted promptly to schedule interviews.

Benefits: Use this link bit.ly/4cGUQSh to learn more about benefits available to Eastridge’s temporary employees. From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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