IT Administrator
- Location: Los Angeles, CA
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IT Infrastructure & Call Center Manager
Location: Los Angeles, CA
Work Arrangement: Onsite
Employment Type: Full-Time, Exempt
Salary Range: $104,706.76 – $110,007.54/year
About the Role
Eastridge is seeking an experienced IT Infrastructure & Call Center Manager to lead systems operations and ensure peak performance of a high-impact outbound call center. This position oversees server environments, network administration, call campaign management, and user support—empowering teams with reliable infrastructure and tools. If you thrive at the intersection of IT leadership and hands-on operations, this is the role for you.
What You’ll Do
- Manage and maintain Windows servers, network switches, storage, and system software
- Monitor system performance, backups, and security; troubleshoot and resolve Tier III issues
- Oversee VoIP systems, call center hardware/software, and ensure campaign uptime
- Configure and run outbound call campaigns and IVRs; generate reports and call lists
- Collaborate with vendors, manage service providers, and support technology rollouts
- Ensure operational efficiency through proactive maintenance and user training
Qualifications
- Bachelor’s degree in IT or related field (or equivalent experience)
- 5+ years of systems/network administration and infrastructure support
- Proficiency with Hyper-V, VMware, VoIP, SQL databases, and Windows environments
- Experience managing call center applications, campaigns, and performance metrics
- Excellent problem-solving, multitasking, and communication skills
- Certifications such as MCSE, CCNA/CCNP, or A+ strongly preferred
- Ability to lift up to 50 lbs and work occasional evenings/weekends
Benefits
- Medical, dental, and vision coverage
- 401(k) with match
- Paid time off and holidays
Apply Today
This is a dynamic opportunity to lead IT systems and elevate call center performance in a mission-driven setting. Ready to make an impact? Apply now to join a collaborative team driving technology forward.
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