Eastridge Workforce Solutions is seeking a dedicated and Customer Service Representative to join our clients team as a Client Experience Associate. Our client, located in Temecula, CA is a leader in HOA management services. In this role, you will be responsible for providing excellent telephone coverage, responding to customer service requests, and performing essential administrative duties at the request of Community Association Team Members. If you are a motivated individual with a passion for customer service and administration, we invite you to apply.

Summary:

The Client Experience Associate will play a vital role in maintaining positive client interactions and ensuring the efficient functioning of administrative processes within the company.

Essential Job Duties and Responsibilities:

• Respond to routine customer service requests (phone, email, chat) promptly and professionally.
• Perform administrative duties as required, including initiating service requests per procedures.
• Assist team members with preparation and execution of required annual mailings.
• Transcribe and type documents and letters as needed.
• Manage keys, gate openers, parking permits, clubhouse rental applications, etc.
• Update and generate all required association and management reports.
• Practice and adhere to Keystone’s Core Values, Mission, and Vision.
• Perform other duties as assigned.

Qualification Requirements:

• Effective oral and written communication and listening skills.
• Demonstrate problem-solving abilities.
• Proficient with computer programs, including Word, Outlook, and Excel.
• Strong organizational skills and the ability to independently prioritize daily workload.
• Ability to work effectively with co-workers and clients.

Education and/or Experience:

• 1-2 years of experience working in a Customer Service role.
• High School Diploma required.
• Familiarity with CCaaS and HOA management software is a plus.

Benefits: Use this link bit.ly/2023-Benefits to learn more about benefits available to Eastridge’s temporary employees. From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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